This vision is embodied by our strong values, which shape our company culture, inspire our teams and define every guest experience.
People are at the heart of everything we do.
Our decisions are guided by relationships, attentive listening and mutual respect — for both our guests and our teams.
Independence is a driving force.
This gives us the agility to innovate, the freedom to create unique hotels and the flexibility to adapt our operations to real-world needs.
Excellence in every detail:
We are committed to maintaining a consistently high standard across all aspects of our operations, from bedding comfort to service quality, and from design choices to operational processes.
We use guest feedback to inform our strategy.
Our guests' insights fuel our strategy. Their input guides our evolution and helps us to create truly memorable stays.
People are a commitment to us.
We invest in our teams through support, training and loyalty-building, and in our guests through thoughtful, tailored service.
Proximity as a mindset:
Our network remains human-sized. We value direct relationships, personalised attention and a deep understanding of each client.
Responsibility as a guiding principle
We act in meaningful ways:
- Eco-consciousness: responsible resource management, local suppliers and Clef Verte certification.
- Solidarity: equipment donations, inclusive hiring practices and support for community initiatives.